Refund and Returns Policy

Refund and Return Policy

Effective Date: 02 March 2025
Last Updated: 04 March 2025

At ZA Jasra LMS, we strive to provide high-quality educational content and a seamless learning experience. Please read our Refund and Return Policy carefully before making a purchase.

1. General Refund Policy

  • All purchases of digital courses, quizzes, and learning materials are non-refundable unless stated otherwise.
  • Due to the nature of digital content, once a course is accessed or downloaded, it cannot be returned or refunded.
  • Refunds may only be issued in special cases as outlined below.

2. Eligibility for Refunds

A refund may be considered under the following circumstances:

  • Duplicate Payment: If you accidentally make multiple payments for the same course, we will process a refund for the extra charge.
  • Technical Issues: If a course is inaccessible due to technical errors on our end and we are unable to resolve the issue within 7 days.
  • Unauthorized Transaction: If a payment was made without your authorization, subject to verification.

3. Refund Request Process

To request a refund, please follow these steps:

  1. Contact us at info@zajasra.com within 7 days of purchase.
  2. Provide your full name, email address, payment details, and the reason for the refund request.
  3. Our team will review your request and respond within 5 business days.

4. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • If you change your mind after purchasing a course.
  • If you fail to complete the course within the provided duration.
  • If you violate our Terms and Conditions.
  • If the issue is due to personal device/browser compatibility, unless proven to be a fault on our end.

5. Processing Refunds

  • Approved refunds will be processed through the original payment method.
  • It may take 5-10 business days for the refund to reflect in your account, depending on your bank or payment provider.

6. Changes to Refund Policy

We reserve the right to update or modify this policy at any time. Changes will be posted on this page with an updated effective date.

7. Contact Us

For any refund-related inquiries, please reach out to us:

📩 Email: info@zajasra.com
🌐 Website: www.zajasra.com

By purchasing from ZA Jasra LMS, you agree to this Refund and Return Policy.